Service Advisor - Out of Hours
Job Details:
Job Reference:HCC621000
Salary Range: £24,405 - £25,430 pro-rata, per annum (actual salary £12,663 - £13,195 per annum), plus additional pay for Sunday, Bank Holiday and night-time working (after 10:00pm)
Work Location: The Parkway, Fareham
Hours per week: 19.2 to include evenings, weekends and bank holidays
Contract Type: Permanent
Closing Date: 12 May 2025
The Role:
In our Children’s Services Department, there's a real commitment to improving outcomes for children and their families. We also regard staff support, regular supervision and staff development as priorities.
Working as a part of the team, you will provide the first point of contact for telephone callers and electronic referrals to Children's and Adult Services. This will involve providing information or advice, arranging for delivery of prescribed services or passing the caller to the appropriate person or team for a comprehensive need assessment.
As a successful candidate, you will be able to communicate clearly and effectively on all levels. You will be able to offer and receive advice to/from colleagues and remain calm, polite and professional when working under pressure and in trying circumstances. You will have good IT skills and be committed to service aims and continuous personal development.
Please note, this post is for our 'Out Of Hours Service' team, therefore evening, weekend and bank holiday working will be required.
Additional Information:
Service Adviser - Out of Hours Job Details and Person Specification
Vetting Requirements:
This post is subject to a Criminal Records Check. As such, and as per safer recruitment requirements, please note we will take up references prior to interview.
Contact Details for an Informal Discussion:
Laura Ward, Team Manager on laura.ward@hants.gov.uk or01329 282353
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
#J-18808-Ljbffr