Housing Systems Administrator
Salary: £21,460.08 per annum (FTE £26,467.43) — 30 hours per week, Location: Ipswich / hybrid working, Work Pattern: To be agreed Mon‑Fri, Ref: IP380.
What you’ll be doing:
* Communicate effectively with colleagues and customers, focusing on data, information services, utility management, rent and service charge information, reporting and statistical analysis.
* Support the collation and submission of regulatory data and statistical returns, ensuring accuracy and compliance, and respond to requests from local authorities, external agencies and partners.
* Assist with implementing accommodation charges in line with legislation, regulations, landlord responsibilities and Orwell’s policies, including appropriate communication with residents.
* Support financial coding of service charge‑related and utility invoices, investigate queries, and record information to support annual rent and service charge reviews.
* Maintain and update housing management databases, supporting accurate customer, performance and service standards data across housing services.
* Assist in managing utility supplies, including procurement, contract management and invoice processing, and provide management information on utility consumption and expenditure.
Person specification:
* GCSE or equivalent including Maths and English Language.
* Eligibility to work in the UK and willingness to provide right‑to‑work documentation.
What can we offer you?
* 22 days annual leave (pro rata) plus bank holidays.
* Buy/sell annual leave.
* Cashback Health plan.
* Ongoing training and development & opportunities to progress in your role through the Orwell Academy.
* Access to Blue Light Card – membership fees apply.
* Wellbeing programme.
* Reward and recognition awards.
Equal opportunities and disability
Orwell Housing Association Limited is an equal opportunity employer. We are proud to be a Disability Confident Leader and are committed to creating an inclusive workplace that supports all employees. All application processes are designed with reasonable adjustments in mind to ensure equal access and opportunity for employers and candidates alike.
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