Overview
Location: Sandy Balls Holiday Village, Fordingbridge, New Forest
Hours: Seasonal Contract, 40 hours - Some early Evenings/Weekends Required
Salary: £12.95 per hour - Paid weekly!
We want you to motivate and lead the Guest Services Assistants to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.
Who are we? Away Resorts are shaking up the industry and setting the new standards for what to expect from a UK Holiday Park. With 27 parks and resorts around the UK, our Parks are jaw dropping not only in its views but also what it offers our Guests. We are famous for our Accommodation, from exclusive units you will only find at Away Resorts, down to our own bespoke scent. Our attention to detail is second to none, so much so, that when our Guests open the door, they go "Wow!" However, what really makes us special is our Team of people making all this happen, we are a growing business and are now on the lookout for a Guest Service Team Leader that cares about their Teams and Guests as much as we do!
So, whether you are looking for the next step in your career or simply a new challenge, find out more here
Responsibilities
* Working as part of our team of holiday heroes, you will be helping the Guest Services Manager to run the Guest Services department. This will see you spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile. You may also be asked to help with other duties as required. If you're happy to help even when it's 'not your job', you're our sort of person.
* Ensure changeover days are seamless and coordinate with different departments to pass on correct information.
* Be flexible to work evenings, weekends and bank holidays as holidays happen at holiday times.
Requirements
* Customer service skills and experience are a must, preferably in the hospitality sector.
* Confident, outgoing personality with incredible organisational skills and resilience under pressure.
* Ability to multi-task, work as part of a team, and solve problems using your own initiative.
Desirable
* Experience of using booking systems, especially Parcvu
* Leadership
* Holiday park experience
What we can offer you
* Flexible role that can fit into your life and offer potential for progression.
* Competitive Pension
* Discounts on Away Resorts Holidays for you and your friends & family
* On Park Discounts
* Awards and Recognition
* Employee Assistance program
* Team Events
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