AHP Administrator
The closing date is 30 March 2026
An opportunity has arisen for a Band 3 Administrator to join the IMSK Service in Carlisle. This role will involve liaising with other administrators and health‑care professionals, creating an integrated care pathway to ensure a seamless transition to secondary care services and enable patient care to be delivered to the highest possible standard. As an administrator / call handler working under the general direction of the administrative team lead, you will undertake a range of duties and maintain administrative systems, procedures and records to enable the team to deliver an effective patient journey.
Main duties of the job
Carry out activities to support clinical triage of referrals to North Cumbria IMSK service, through care pathways across primary, secondary and acute settings. Daily telephone contact with patients; schedule appointments for patients and deal with general enquiries, administrative tasks (adding new patient referrals as well as onward referrals to local and other NHS Trusts) and other admin duties to support the IMSK service as a whole.
Job description attached to this advert. Primary duties are as highlighted in ‘Main duties of the job’. Applicant will provide administrative support to the IMSK Service.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:
* Being a clinically led organisation
* Quality and safety at the heart of our Trust
* A positive patient experience every time
* A great place to work
* Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job responsibilities
JOB DESCRIPTION: Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
CERTIFICATE OF SPONSORSHIP: Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our policy for eligible vacancies.
Disclosure and Barring Service: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
* Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one‑off payment.
* Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one‑off payment.
NCIC can offer successful future employees the following benefits:
* 27‑day holiday scheme rising to 33 after 10 years
* NHS Discounts*
* Salary Sacrifice schemes including lease cars and Cycle to Work*
* Vivup is a free, confidential counselling and information service to assist with personal or work‑related problems
*Subject to eligibility
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person Specification
Other requirements
* Ability to adapt to changing circumstances and priorities.
* Flexible approach to working patterns.
* Promote equality and diversity.
* Ability to travel between sites.
Skills and Aptitudes
* Ability to deal with information sensitively and confidentially.
* Good communication skills both written and verbal.
* Ability to work both independently and as part of a team.
* Ability to prioritise work unsupervised and meet tight deadlines.
* Ability to deliver high quality service and maintain a high standard of work.
* Ability to work under pressure.
* Willingness and ability to learn new skills
* Problem solving and ability to multi task.
Knowledge and Experience
* Knowledge of secretarial or administrative procedures and systems
* Good working knowledge of Microsoft Office applications including Word, Excel, PowerPoint and Teams
* Experience of organising and facilitating meetings
* Experience of diary management
* Knowledge of NHS guidelines
* Previous administrative experience within NHS
Qualifications
* NVQ3 administration or relevant experience.
* Minimum GCSE qualification in English Language or equivalent.
* RSA II word processing or equivalent.
* ECDL
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer name
North Cumbria Integrated Care NHS Foundation Trust
£24,937 to £26,598 a year pro rata
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