JOB DESCRIPTION
As part of the world’s leading provider of cleaning, food safety and health protection products and services, Ecolab’s Global Food Retail division delivers a comprehensive cleaning and food safety program developed specifically for the food retail industry, partnering with our customers to identify food safety risks and help prevent the spread of foodborne illnesses. Join our team as a Field Service Manager!
Ecolab is seeking a Field Service Manager who will be responsible for a territory of accounts and will perform on-site customer evaluations and training in the area of food safety and brand protection practices. You will examine food safety practices, employee/customer safety, customer service quality and facility cleanliness in a variety of retail food store settings, providing quality evaluation data for comprehensive customized reporting for our customers.
What's in it for You:
1. Flexible, independent work environment
2. Access to best in class resources, tools, and technology
3. Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment
4. Comprehensive benefits package starting day one of employment
5. The opportunity to carve out a long term, advanced career path within Ecolab
What You Will Do:
6. Conduct brand standards and other on-site evaluations at customer locations, assessing workplace safety and environmental cleanliness
7. Provide brand standard education and training to customers
8. Perform activities that create a high level of customer satisfaction including the provision of accurate reports and effective customer communication and relationships
9. Partner with Ecolab Account Management teams to solve customer issues and assist in program development
10. Maintain professional credentials and remain knowledgeable on current governmental regulations and industry practices
11. Complete Cleaning audits based on the customer’s required visit frequency (monthly or quarterly) and evaluate each department for compliance
12. Maintain dispensing equipment in excellent working condition and install equipment as necessary
13. Meet with store management to provide feedback and findings after the store survey/audit is completed and make recommendations for improvement
14. Complete required paperwork including the proper update of customer contact records and the territory management system
15. Plan and execute an efficient daily route to maximize effectiveness and productivity
Minimum Qualifications:
16. Experience working in food protection
Preferred Qualifications:
17. Supervisory experience is preferred
18. Excellent interpersonal and communication (written and verbal) skills
19. Ability to interact effectively with others, including senior level customers, including the ability to teach, coach and provide guidance and constructive feedback with tact and diplomacy
20. Strong relationship management capability and advanced consulting skills
About Ecolab Food Retail Services:
Join a team of experts that provides 23.2 million compliance observations annually through audits and training. Ecolab’s Food Retail Services division specializes in solutions and expertise that help improve food safety compliance and deliver profitable growth to grocery stores, convenience stores and supermarkets. We serve as an extension of our customers’ food safety teams throughout the world, protecting their brand reputation.
Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.