Salary: £33,000 - 48,000 per year Requirements: Proven experience as an experienced people manager leading technical teams Strong technical background in Genesys Cloud or similar CCaaS platforms Experience defining and governing technical standards and reference architectures Ability to balance strategic thinking with hands-on technical input Confidence operating within a Product Management context Strong communication and stakeholder management skills Genesys Cloud certifications are a strong nice to have Responsibilities: Lead, coach, and develop a team of ~5 Technical and Senior Technical Consultants Set and own technical standards, design principles, and best practices for Genesys Cloud services Drive the development of new services and offerings in collaboration with Product Management Provide technical leadership on complex or high-risk solutions, offering design assurance and escalation support Act as an internal technical authority supporting pre-sales activities with minimal direct customer engagement Balance hands-on technical contribution with leadership responsibilities Promote consistency, reusability, and quality across implementations Collaborate with delivery, sales, and operational teams Technologies: Cloud Genesys Support DevOps More: We are a forward-thinking Product Management organization located in Hatfield, focused on evolving and modernizing our Genesys Cloud platform and services. Our environment is collaborative and low-ego, where standards matter, innovation is encouraged, and leadership is hands-on when needed. We offer hybrid working flexibility, and we are committed to fostering a culture of quality, curiosity, and continuous improvement. last updated 5 week of 2026