Overview
We are looking for a well organised individual to ensure an effective clerical support service is provided to our stakeholders and customers.
Responsibilities
* Provide an effective business support service, including processing manual and computerised, client and service information; producing and analysing reports; document production including typing letters and reports; processing purchase orders; providing basic IT assistance and instructing, allocating and checking work of employees - offering advice and guidance on a daily basis to clerical assistants within the team.
* The post holder will be part of the senior Customer and Business Services team based across the cluster and will be first point of contact for clerical assistants, therefore, organisational skills and a flexible approach are essential, as are effective customer care and communication skills as you will be liaising regularly with other Council staff and stakeholders.
Essential requirements
* Experience of working in a clerical role and carrying out a wide range of support duties, and experience with a range of software packages including Microsoft Excel and databases.
* Ability to work as part of a team and on your own initiative, work to deadlines and quality standards, be self-motivated and resilient when handling some challenging and vulnerable client groups.
Desirable
* Knowledge of procurement systems (PECOS) as well as AIS and Info@Work.
* Previous experience of supervising staff.
* SVQ Level 3 in Business Administration or equivalent.
Other information
If successful you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
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