Systems Improvement Officer - Housing
York, UK
Hybrid
Up to £33,000/- pa
Our client is a well-established housing association dedicated to delivering affordable homes, vibrant communities, and excellent tenant services. They are seeking a Systems Improvement Officer to support their Civica Cx Housing, Repairs & Compliance systems, ensuring smooth operation and maximum business value.
Key Responsibilities:
1. Support and maintain Civica Cx Housing, Repairs & Compliance systems.
2. Implement system changes, configuration updates, and quick wins for continuous improvement.
3. Act as first point of contact for user issues, escalating where required.
4. Liaise with Civica support and internal stakeholders to resolve system issues.
5. Produce system documentation, maintain configuration (lookups, letters, etc.), and support testing/upgrades.
Requirement:
6. Hands-on experience building and configuring Civica systems.
7. Understanding of housing, repairs, and compliance business processes.
8. Knowledge of housing regulations and standards.
9. Strong stakeholder engagement and communication skills.
10. Experience with SAVA or Assure systems desirable.
If you're passionate about driving system improvements and want to make a difference in the housing sector, we'd love to hear from you. Apply now!