Opportunity
Ransomes Jacobsen Ltd (part of Textron Specialized Vehicles) is seeking a Data Analyst placement student, who will work within the Customer Care department, reporting to our Warranty Manager. This 12‑month internship is one of constant demand and changing priorities. We are looking for a student to start in the summer, who is willing to embrace responsibility within the warranty team. The successful candidate will analyze warranty data and liaise with external stakeholders on behalf of the company.
Responsibilities
* Processing receipt of returns parts and coordinating transport to supplier
* Reporting progress of return item including internal performance & supplier recovery
* Managing internal & external enquiries, via email & telephone, ensuring excellent levels of customer service are delivered
* Supporting the reporting & analysis of the Warranty department Key Performance Indicator's (KPI)
* Supporting the running of reports to enable data analysis & daily team functions
* Liaising with external stakeholders on behalf of the business, including dealers, suppliers, employees, and the senior management team
* Using data analytics as the basis for business change
* Auditing dealers (local and abroad) warranty processes and procedures
* Other duties as required
Qualifications
* Enrolled in a Business/Finance/IT degree or similar subject that offers a placement year
* IT literate with Microsoft Office Applications
* Confident individual with a strong academic background
* Ability to analyze data and work on own initiative
* Self‑motivated, with good communication and time‑management skills
* Excellent attention to detail
What We Offer
* Competitive salary
* A nine‑day working fortnight (every other Friday off work)
* 30 days holiday inclusive of Bank Holidays
* Company pension scheme (6% employer contribution)
* Life assurance scheme
* Company sick pay scheme
* On‑site golf course and football pitch
* Employee Assistance Programme
* Long service awards
* Perks at work (discounted cinema tickets etc)
* Learning and development opportunities
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