Property partnership assistant

Are you looking for a new varied role and have experience in income generation, marketing, contract / KPI performance reporting and customer engagement? We are seeking to recruit a permanent Property Partnerships Assistant. Working within the Property Partnerships and Innovation team, the post holder will assist in the commercial activities of CPaL delivered by operational teams and will be required to engage well with both internal and external stakeholders. WHAT IS INVOLVED? The Property Partnerships Assistant plays a key role in supporting the Property Partnerships Manager and wider team, contributing to a diverse range of activities. Responsibilities include, but are not limited to, calculating customer charges and supporting debt recovery processes, resolving customer complaints, producing performance reports, managing customer relationships, promoting services and marketing initiatives, and identifying opportunities to improve service delivery and efficiency. You will also be expected to provide cover and support for the Property Improvement Assistant, Property Liaison Officer, and other members of the Property Partnerships and Innovation Team as required. For an informal discussion about the role, please contact Tanya Wood, Property Partnerships Manager, on 03000 267 838 or via email at tanya.wood@durham.gov.uk. WHAT WILL I NEED? An NVQ level 3 or equivalent in a relevant subject. Please refer to the attached person specification for the full criteria. INTERVIEWS Interviews will be held week commencing 13th July 2026. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran. OUR OFFER TO YOU We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website . Rewards and benefits are subject to individual terms and conditions. EQUALITY, DIVERSITY, AND INCLUSION We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process. HOW TO APPLY Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. Please visit our website to understand our position on using AI to support your application and for guidance on completing your application. If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email Recruitmentresources@durham.gov.uk All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates. CONNECT WITH US Follow us on Instagram Like us on Facebook Visit our website VPRS/161