Our client, a prestigious banking brand who has been situated in the UK for nearly 50 years, is seeking a new Relationship Support individual. This excellent commercial banking brand has strong business lines into residential mortgages, BTL and commercial real estate lending. The role will see you in a front line role supporting Business Relationship Managers and support them in effective client portfolio management.The bank is located in Birmingham and would see on onsite 5 days per week.OverviewThe role is primarily responsible for assisting the Relationship Managers in effective client portfolio management; strong communication skills and the confidence to manage frequent client contact is a key requirement. You will become familiar with a specific client portfolio, develop an understanding of client requirements, plus knowledge of the Bank's range of products (Corporate/Commercial/SME Banking) The role will provide support in Credit proposal processing, relationship facilitation, analysis/documentation and customer services. A key challenge in this role is to develop an understanding of client requirements, plus help the Branch/RM Foster professional relationships with the Bank's clients.Credit Proposal ProcessingPrepare Various types of proposals for credit facilities, Ensure Cps go through a full balance sheet, income statement and cash flow analysis, Scrutiny of all documents, accounts payment history etc.Relationship Facilitation & ServiceFollow a structured process as assigned by RM/SRM to service existing customer. May visit the customer with/without RM and write the call report, Resolve client query without further escalation. Must respond promptly to emails and telephone calls.Analysis/Documentation SupportMaintain the validity of accounts, monitoring receipt of payments from customer and documentation of their facilities. Monitor all accounts in term of credit movement, business volumes and control including pending/overdue documents and payments. Follow up for upcoming TR due dates and PAD Retirements. Provide regular updates to SRM on performance of accounts allocated. Propose renewal of limits, Maintain insurance policies, Stock reports etc.Resource CoordinationPro-actively work with Branch Operation, Credit, and other function to meet customer requirements as approved by Branch/RM. Act as a reference for inter departmental activities to resolve all client servicing queriesCompensationThe role offers a generous base of £35,000 plus banking benefits and a yearly bonus with yearly salary reviews. Your first year you should earn approx £45,000 total comp, 2nd year £50,000