Taking responsibility for the overall customer experience across the store, from the checkout to back of house, ensuring we deliver on our customer commitments.
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations.
Managing operations in our petrol station (if your shop has one).
People management is a significant part of the role, including managing performance and capability, conducting disciplinary actions, and ensuring scheduling and pay are accurate.
At times, you may assume overall responsibility for running the store, providing direction and support to colleagues to deliver excellent customer service.
What makes a great customer experience manager:
* Previous line management responsibilities in a fast-paced, operational environment.
* Someone who is truly obsessed with customers and service, and coaches a team to do the same.
* Delivers KPIs or other performance indicators.
* Can manage disciplinary, performance issues, or other employee relations issues.
* Leads operations confidently, even in the absence of more senior management.
Benefits include:
* 10% discount at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury's on Fridays and Saturdays, and 15% at Argos on paydays.
* Annual bonus scheme based on performance.
* Free food and hot drinks for colleagues.
* Generous holiday entitlement, maternity, and paternity leave.
* Pension scheme with employer contributions of 4-7.5%.
* Sainsbury's share scheme at discounted rates.
* Wellbeing support, including emotional support, counselling, legal, and financial advice.
* Colleague networks for support and development.
* Cycle to Work scheme for purchasing bikes and cycling equipment.
* Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
Our commitment to inclusivity:
We are dedicated to being a truly inclusive retailer, supporting colleagues' full potential and ensuring customers feel welcome. We offer enhanced discretionary leave for families, support for carers, and resources to support colleagues. Our networks promote representation and help remove barriers. We provide development opportunities, mentorship, training, and celebrate diversity. If you need reasonable adjustments during the application or interview process, please let us know.
#J-18808-Ljbffr