We are delighted to be working exclusively with a mission led organisation based in Banbury who are recruiting for a German Speaking Customer Services Advisor to join their team and play a key role in delivering premium client experiences that align with their mission.
In this role, you will be the bridge between post-sale and retention, ensuring a seamless onboarding experience and ongoing support through a cloud-based portal. You will collaborate with internal stakeholders and clients to drive engagement, manage projects, and maintain high standards of service.
Key Responsibilities:
* Lead onboarding for new and existing clients.
* Provide first-line support on the client portal.
* Manage and execute client project schedules.
* Facilitate communication between clients and internal teams.
* Ensure accuracy in contractual documentation and CRM systems.
* Deliver outstanding customer service across all channels.
Ideally you will have:
1. 2 years customer service experience
2. Professional p...