Join the Dandara Eastern team as a Customer Care Coordinator!
Are you an organised and customer-focused professional looking to make a real impact? At Dandara, one of the UK's leading independent property developers, we're on the lookout for a Customer Care Coordinator to ensure every homebuyer receives exceptional support post-purchase. Join our team and help us deliver the high standards our customers expect.
With over 12,000 properties delivered across the UK, this is a fantastic opportunity to join a company committed to excellence in customer satisfaction across our developments in East Anglia
What you'll be doing:
1. First-Point Contact: Handle customer queries and defect reports, ensuring timely responses.
2. Problem Solver: Liaise with contractors, technicians, and engineers to coordinate repairs and resolutions.
3. Diary & Scheduling Master: Organise appointments for maintenance teams and subcontractors.
4. Communication Pro: Provide follow-up correspondence to keep customers informed every step of the way.
5. Keep Us on Track: Maintain records, update databases, and produce reports as required.
6. Support the Customer Journey: Assist in home demonstrations and customer care surveys.
7. Be the Backbone of the...