Motorway – Brighton, England, United Kingdom
Customer Experience Specialist
Company Overview
Motorway is the UK’s fastest-growing used car marketplace – our award winning, online‑only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We’re not just building a platform; we’re changing how people sell cars.
Role Overview
As a Customer Experience Specialist, you will be the friendly voice and expert guide for our customers, ensuring a smooth and enjoyable journey through the car selling process.
Functions within the role
* Seller Sales Specialist – First point of contact for customers using the Motorway platform, guiding them through the initial stages of their car‑selling journey and setting customer expectations.
* Seller Support Specialist – Manage post‑sale inquiries and resolutions, including transportation issues and processing cancellations, with a focus on customer satisfaction and sales retention.
Key Responsibilities
* Build genuine connections: Chat with car sellers and dealers, answer their questions, and build trust.
* Find creative solutions: Use initiative and problem‑solving skills to tackle challenges.
* Master our systems: Become a whiz with our CRM systems, ensuring data accuracy and efficiency.
* Put customers first: Champion the customer and look for ways to improve their experience.
About You
* You genuinely enjoy helping people and have a knack for building rapport.
* You’re a natural communicator, whether on the phone, via email, or through chat.
* You’re detail‑oriented and take pride in your work.
* You’re a quick learner and enjoy solving problems.
* You thrive in a collaborative environment.
Benefits
* £25,500 starting salary
* Standard shifts from 8:45am to 5:30pm – great work‑life balance
* Seafront office location with regular social events, office drinks, weekly massages and free snacks
* Flexibility to work from home 1 day per week
* Stock options to share in Motorway’s growth and future success
* Pension scheme (NEST)
* Personal development budget for books, courses, conferences, etc.
* Comprehensive health insurance through BUPA (including dental care and fitness discounts)
* Cycle to work scheme
* One paid volunteering day a year
* Generous parental benefits: 6 months full paid maternity leave, 4 weeks paternity leave and a workplace nursery scheme
* … and much more!
Interview Process
* Initial Call (30 mins): Casual chat to discuss your experience and learn about Motorway.
* Team Matching: Match with a team based on background and preferences; receive additional insight on the team and final interview expectations.
* Final Interview (60 mins): Meet the team, get a feel for the role, and participate in a skills‑based assessment, which may include a role‑playing exercise.
Job Details
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Other
* Industries: Technology, Information and Internet
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