Call Centre Agent, Hull HU1 3HA, a short walk from Hull Interchange.
Wescot Credit Services are on the lookout for Call Centre Agents to join our BFI Team starting 17th November 2025. We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.
Responsibilities
* Handle inbound and outbound calls, spotting patterns and identifying potentially vulnerable customers.
* Use active listening skills and questioning techniques to support customers on their route back to financial health.
* Demonstrate empathy, resilience and the ability to discuss difficult subjects with care, delivering difficult news when necessary.
* Complete the 4‑week training programme covering vulnerability and support needs, signposting, regulation, system use and effective questioning.
* Engage in weekly shift patterns with options for 35, 37.5 or 40‑hour contracts, including rotational shifts and working Saturdays on a 1‑in‑3 basis.
Schedule & Hours
Hull office – Monday to Friday: 8:30 am to 4:30 pm. Rotational shift pattern between 8:00 am and 8:00 pm, with 1 in 3 Saturdays worked. A day off in the week before each Saturday shift.
Package & Benefits
* Salary from £25,396 based on 40 hrs per week, rising with experience.
* 31 days holiday (pro rata) – including all bank holidays.
* Discount and cash‑back on hundreds of high‑street shops.
* Fun incentives: seasonal parties, team breakfasts, pizza days, games, and more.
* Hybrid working when fully competent and confident in role.
* Community engagement programmes – partnership with local primary schools on financial literacy.
Requirements
All candidates must undergo a basic credit check and criminal background check. Candidates with a CCJ, IVA or bankruptcy on their credit file, or who do not have full right to work in the UK, will not be considered.
About Wescot Credit Services
Wescot Credit Services is a Contact Centre working with several large UK banks and credit card providers, alongside the Energy, Telecoms and other sectors to help recover debts owed to them by their customers. We are part of the Encore Capital Group, which has been certified as a Great Place to Work in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
Diversity and inclusion are very important to us. We value diverse talent and encourage a culture that includes everyone.
Ready to contribute to our mission for 2025 and beyond? Apply now to start your next chapter with us!
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