Overview
As a Quality System Industrial Manager, you will lead the delivery of high standards in Quality and Food Safety across the plant, ensuring full alignment with Group Quality policies and Ferrero standards. You will be responsible for embedding robust quality systems, safeguarding product excellence, and ensuring compliance with all relevant hygiene, food safety, and certification standards. Working at the heart of manufacturing, you will act as a key leader, driving continuous improvement, ensuring effective risk management, and developing the plant’s FSQ (Food Safety & Quality) capability. This role requires strong leadership, technical expertise, and the ability to influence both internal and external stakeholders across a multinational environment.
Main Responsibilities
* Lead and manage all quality and food safety activities across manufacturing operations, ensuring high standards are maintained for raw materials, packaging, semi-finished, and finished products.
* Be accountable for the implementation and ongoing compliance of Ferrero FSQ systems, ISO standards, HACCP, and all relevant legal and certification requirements.
* Continuously monitor quality performance, trends, and KPIs, driving corrective and preventive actions to support continuous improvement.
* Manage, coach, and develop the Plant FSQ team, including Quality Inspectors, fostering a strong and proactive quality culture.
* Oversee sampling plans, audits, and inspections across all production stages to ensure compliance, while managing non-conformities, deviations, and escalations, including blocking non-compliant materials and leading root cause analysis and resolution.
* Support and lead internal and external audits, acting as a key contact for certification bodies and regulatory authorities.
* Collaborate with cross-functional teams (Production, R&D, Procurement, Commercial Quality, Central FSQ) and engage with external stakeholders (suppliers, vendors, third parties).
* Drive continuous improvement initiatives and action plans aligned to business objectives, ensure plant personnel are trained in quality and food safety standards, and provide technical support to production to maintain product specifications and claims.
About You
You bring proven experience in a management role within food quality, ideally within a multinational environment, with strong understanding of food safety, food technology, and microbiological and chemical analysis. Hands-on experience with ISO 9001 and FSSC 22000, HACCP, GMP, and relevant certification schemes.
You are a results-driven professional with strong problem-solving skills and attention to detail, capable of making sound decisions in a fast-paced manufacturing environment. You are a confident leader who can coach, influence, and develop teams while fostering a culture of quality and accountability.
You demonstrate strong communication and stakeholder management skills, enabling collaboration across functions and with external partners. You are fluent in English, with additional languages considered an advantage, and hold at least GCSE/A-Level qualification, with a degree or MSc in a related field beneficial.
Our Benefits & Perks
Careers with caring built in - discover our benefits here.
About Ferrero
Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more at ferrero.com.
DE&I at Ferrero
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. We provide them with the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents makes our work environment multicultural, innovative, and highly rewarding. Find out more here.
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