We are seeking a proactive and highly organised Responsive Service and Repair PlannerScheduler to join one our Market Leading contractors working inHertfordshire.
You will play a critical role in ensuring our maintenance and repair teams are deployed efficiently, delivering a seamless service to our residents and clients.
This role will be paying £30,000-£32,000 depending on experience
Monday to Friday 8am-5pm working in the office
Key Responsibilities:
* Coordinate and schedule responsive repair and maintenance jobs for field-based engineers.
* Prioritise emergency repairs and ensure SLAs are met.
* Liaise with tenants, engineers, and contractors to manage appointments and access.
* Monitor progress of repairs using internal systems, updating records in real-time.
* Ensure daily work schedules are optimised for maximum productivity.
* Handle incoming repair requests via phone and email with professionalism and empathy.
* Provide updates to customers and internal teams regarding job statuses and resolutions.
What You Need:
1. Experience in a planning/scheduling or customer service role, ideally within social housing or maintenance.
2. Strong IT skills able to quickly learn and use job management and scheduling systems.
3. Excellent communica...