Service Support Assistant - Milton KeynesAbout MIBAt MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.About the roleOur Service Support Assistants provide customers with first level support through taking calls and handling the resulting incidents or service requests, using the incident management and request fulfilment processes, in line with service objectives Key Responsibilities Administer registration accounts for Client Company Services. This is to include:Enabling new requests and renewals for accounts after a full reviewDisabling accounts where they are no longer appropriateUnlocking accounts and user access when appropriately requested via emailDeal with general account enquiresSuspending accounts when requested or appropriateEscalating customer Incident tickets to technical support where necessaryTo ensure that access to systems are carried out in line with current security policiesTo ensure that any potential breaches identified are reportedProgress 1st line calls, keeping customers updated, according to the commitments in the customers' SLALogging customer calls as tickets in a clear, concise and professional manner, ensuring all the necessary details are accurately capturedMonitoring customer support requests submitted via emailComplete Third Party Access requests and provide responses as password protected documentsComplete 4th Directive requests and manage enquiriesSkills and ExperienceLogical problem-solving approach is essentialConcise and accurate written and verbal communication skillsProfessional and confident telephone mannerCustomer Service experience essentialBasic knowledge of Microsoft OfficeJob Title: Service Support Assistant Salary: £24,300Grade: 7Working Hours: 35 per week 9am to 5pm Monday - FridayJob Type: permanentOffice Location: Milton Keynes IT kit supplied to you£320 (before tax) start up allowance Other Benefits include: Contributory Group Stakeholder Personal pension scheme Life Assurance Employee Incentive Scheme 23 days holiday (plus public holidays) Holiday purchase scheme Sports and Social Club24/7 Employee Assistance Programme Free access to online tools to support mental and physical health Enhanced maternity, paternity and adoption leave 1 volunteer day each year and charity matched funding schemeWe believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.