Are you a natural leader who thrives in a fast-paced, people-focused environment?
Do you enjoy motivating teams to exceed targets while delivering excellent customer experiences?
If so, this could be the perfect next step in your career.
As a Call Centre Team Lead, you will be responsible for managing and developing an inbound sales team of approximately 20 advisors.
You’ll play a key role in driving performance, ensuring operational excellence, and creating a high-energy, motivated team culture that delivers strong results and outstanding customer experiences.
This is a hands-on leadership role, ideal for someone who enjoys coaching, problem-solving, and leading from the front.
Key Responsibilities
* Lead, motivate and manage an inbound sales team of around 20 colleagues
* Drive performance against KPIs, with a strong focus on successful registrations and upselling additional services
* Monitor individual and team performance, providing regular coaching, feedback and support
* Manage daily workloads, scheduling and resourcing to meet business demand
* Support team members with queries, escalations and issue resolution
* Foster a positive, high-energy team environment that encourages collaboration and accountability
* Ensure compliance with company processes, quality standards and sales best practices
Skills & Experience Required
* Proven experience managing or leading a call centre or contact centre team
* Strong background in inbound sales environments with KPI-driven performance
* High-energy, motivational leadership style with the ability to inspire others
* A collaborative team player who leads by example
* Confident in managing workloads, priorities and day-to-day operational challenges
* Excellent communication, coaching and people-management skills
* Comfortable working Monday to Sunday across varying shift patterns