A quick look at the role
As a Customer Services Administrator, you’ll play a vital part in ensuring a smooth and professional customer experience. You’ll take ownership of assigned tasks, maintain accurate records, and ensure all communication is timely, clear, and aligned with service standards.
Location: Alton, Hampshire
Hours: Full Time - Monday - Friday - 5pm - Hybrid working
Permanent
Salary: £24,180
Your core responsibilities
Customer Interaction
1. Keep customers fully informed of delivery dates, exchanges, and updates once requests have been processed by Service Coordinators
2. Update and manage all tickets relating to individual customer requests
3. Maintain clear communication with customers following missed collections
Vendor Liaison
4. Liaise daily with vendors to chase delivery dates and collection weights
5. Respond to and resolve customer queries relating to vendor services
General Administration
6. Maintain and update customer and vendor information within the database
7. Log, action and close all calls and requests in a timely manner
8. Ensure documentation and procedures are accurately maintained
Internal Communication
9. Coordinate and liaise professionally with all departments where required
Customer Services Inbox Management
10. Manage and maintain the shared inbox
11. Reassign communications to Service Coordinators as appropriate
12. Ensure SLAs are met at all times
Our essential requirements
13. Brings positive energy, enthusiasm and thrives as part of a team
14. Communicates confidently and professionally with customers, colleagues and suppliers at all levels
15. Has exceptional attention to detail and takes pride in getting things right first time
16. Is highly organised, efficient and able to manage multiple tasks simultaneously
17. Takes ownership of their workload and uses initiative to solve problems
18. Works confidently both independently and collaboratively
19. Remain calm, focused and professional in a fast-paced environment
20. Respond to emails and queries promptly, maintaining high service standards at all times
21. Understand when to escalate issues and follow correct procedures
22. Continuously look for smarter, more efficient ways to improve administrative processes
23. Deliver every task in line with service level agreements and company standards
Changing the way people think about waste.
At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.