Customer Experience Team Leader
GET RECRUITED (UK) LTD is recruiting on behalf of a fast‑growing, customer‑focused business for a Customer Experience Team Leader. The role requires working weekends, Thursday to Monday.
Location: Salisbury – Office based.
Salary: Up to £40,000 per annum.
Responsibilities
* Provide day‑to‑day guidance, mentoring and performance management for apprentices.
* Plan and coordinate apprentice rosters to meet service and operational demands.
* Hold regular one‑to‑one meetings with apprentices to review progress and set development goals.
* Lead by example, upholding high standards of service, safety and professionalism at all times.
* Ensure operational processes are followed accurately and continuously reviewed for improvement.
* Oversee the upkeep and distribution of uniforms, equipment, and training resources.
* Promote an exceptional customer experience across all stages of the apprentice journey.
* Supervise and coordinate a team of flexible staff members working across various operational needs.
* Manage scheduling, communication and day‑to‑day support to ensure smooth service delivery.
Qualifications
* Strong people‑management experience.
* Strong leadership, communication and organisational skills.
* Understanding of how training plans or learning pathways are designed and delivered, and ability to review and improve training content or processes.
Job Details
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Information Technology
* Industry: Outsourcing and Offshoring Consulting
Equal Opportunities
We are an equal opportunities employer and we never charge candidates a fee for our services.
Application Consent
By sending an application you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy. Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
#J-18808-Ljbffr