Description 2nd Line LINUX Engineer Location - Stevenage Our purpose is to make the world more sustainable by building trust in society through innovation. As an 2nd Line LINUX Engineer, you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service. Your role will involve the day-to-day support, management, and development of enterprise platforms, with responsibility for resolving incidents, service requests, and problem tickets within agreed SLAs and KPIs. Your role will involve receiving & reviewing customer related system issues via a ticketing system and resolving issues as necessary to ensure we maintain system operational states within the current SLA’s & KPI’s. Reviewing & producing documentation, recording all processes to enable first time fixes and quick resolutions etc… Monitoring system status and reporting issues quickly to service management and the relevant teams as necessary. You will need to maintain a high level of customer satisfaction by clarifying the customers’ needs and ensure they are met whilst working within your agreed support role as defined by your management team. Experience in providing server & application support, using automation, build images, build documents, work instructions. You will build and configure LINUX Servers, utilising Scripting skills. Experience in a similar role would be beneficial. You may also be involved with other work as directed by the Service Delivery Managers and be expected play your part in contributing to new work requirements. Your role will involve raising and presenting change requests and contribute to continuous service improvement initiatives. Knowledge sharing is also vital to help grow the team’s capability and experience across the estate. You will be working from assigned service desk tickets to Investigate, assess and resolve customer and system issues in timescales laid down in SLA’s in accordance with defined procedures and adhere to all IS Policy documents, including Change & Release, Configuration, and Security etc… Maintain the security of the network services in accordance with the Establishment’s Security Operating Orders and current process documentation. Your transferable skills and experience • Capable of handling Severity 1 & 2 Incidents and provide RCA information. • knowledge of Linux systems - Supported legacy Unix OS – Solaris 5.7, 10.x, 11.x • Understanding of Linux system administration • Scripting – Python, Bash, KSH • Understanding of security frameworks This role will require you to become security cleared to a high level. Please visit National security vetting: clearance levels - GOV.UK (www.gov.uk) Hours of work: Our support requirements are Mon-Fri between 0700 & 1900. You will cover 37 hours over the week with a typical day from 0700 – 1530 or 1030 – 1900. There is no weekend working, however overtime may be available, which may include weekends. Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Service support this could be the next opportunity for you. Your benefits: 26 Days annual leave plus public holidays (3 flexible) Pension – Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more) Perks at work – employee discounts Employee assistance programme/ virtual GP Recruitment process The recruitment process consists of one stage of interviews. We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme. Achieve together We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI and a Stonewall Top 100 Employer. We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion. LifeAtFujitsu DNS