NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
Specialist Children's Services (SCS) is hosted by East Dunbartonshire HSCP and is responsible for the provision of Community Paediatric, Child and Adolescent Mental Health Services (CAMHS) and Specialist Hosted Services across Greater Glasgow and Clyde. Services within SCS are delivered in 7 geographical areas:
3 Areas in Greater : North East, North West and South Areas
4 CHP's in Clyde: Renfrewshire, East Renfrewshire,
and Inverclyde
The Purpose Of SCS Is To
manage local Community Paediatric and CAMHS NHS services;
improve the health of its population and close the inequalities gap;
drive the local implementation of the quality strategy ensuring person centred, safe and effective care within SCS;
achieve better specialist health care for its population;
ensure an effective NHS process to engage in community care and children's service planning;
work closely with local authority colleagues to deliver effective integrated services where appropriate lead NHS participation in joint and community planning;
modernise community health services;
integrate community and specialist health care through clinical and care networks;
deliver effective engagement with primary care contractors;
work with local communities to ensure they influence decisions
Duration, Location, and Working Pattern:
Permanent, Part time
Shift Pattern - TBC within office hours 9am – 5pm
Base location - Templeton Business Centre
Key Responsibilities
General
Provide comprehensive secretarial and administrative support to the multi‑disciplinary team.
Manage patient appointments using electronic systems.
Handle and prioritise telephone and face‑to‑face enquiries.
Production of Material
Produce accurate documents, reports and presentations from various sources.
Assist in compiling SOPs, action plans and related documents.
Support workforce information systems and planning.
Assist with surveys, audits, statistics and follow‑up actions.
Meetings
Prepare agendas, briefing notes and supporting papers.
Chair admin meetings, issue minutes and action outcomes.
Budget Monitoring / Procurement
Supervise admin and supplies budgets, including petty‑cash travel expenses.
Ensure financial processes comply with Standing Financial Instructions.
Records / System Management
Maintain attendance, absence and sickness records and submit payroll returns.
Operate the single point of access and track referrals.
Maintain clinical and correspondence filing systems.
Update local systems, procedures and protocols.
Oversee administrative systems, including referral‑tracking processes.
Support implementation of new services and service redesign.
Staff Responsibilities
Supervise and motivate business support staff, ensuring cover for core tasks.
Contribute to KSF/PDP reviews and arrange training.
Support sickness and absence management.
Assist with recruitment, induction and training of admin staff.
Complaints / Feedback
Handle patient feedback and complaints in line with policy.
Provide information on complaints processes and assist with recording feedback.
Building
Resolve day‑to‑day operational issues with Estates and other services.
Support coordination of building works and refurbishments.
Knowledge, training, qualifications and/or experience required to do the job:
Experience / Qualifications
Must be able to demonstrate competence in the use of range of computer packages evidenced by experience or formal qualification e.g. ECDL
Recognised qualification in Administration equivalent to HNC in Secretarial Studies or Business Administration, or SVQ in Administration at Level 3, or significant relevant equivalent practical experience.
Conversant with office procedures and systems and able to demonstrate prior experience of working in a secretarial or administrative role.
Specific Skills/ Knowledge
Must be able to demonstrate advanced keyboard skills.
Must be able to demonstrate excellent typing skills, including audio typing.
Good command of verbal and written English.
Thorough knowledge of own department and organisation gained through prior experience within the organisation, induction, or period of orientation of not less than 4 weeks.
There will be an on-going requirement to have a personal development plan agreed with the manager which will include participation in training and development to develop and update skills as service develops and evolves.
Organisational skills, including ability to deal with a range of non-routine tasks, apply problem solving skills and ability to manage conflicting demands.
Personal Attributes
Team player
Attention to detail
Highly motivated and enthusiastic
Highly developed time management skills
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
A minimum of 27 days annual leave, increasing with length of service, plus public holidays
Membership of the NHS Pension Scheme, including life insurance benefits
Salary Sacrifice Car Benefit Scheme
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
NHS discounts on a wide range of goods and services
Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For An Informal Discussion, Please Contact
Vicki Kerr, Assistant Business Support Manager
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
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From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
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