We're looking for a passionate and customer-focused Customer Experience Agent to join a thriving team. This is a fantastic opportunity for someone who enjoys building relationships, delivering exceptional service, and spotting opportunities to create value for customers. You'll be responsible for managing a portfolio of customers, ensuring their needs are exceeded, and turning everyday interactions into meaningful, long-term relationships. What You'll Be Doing Handling inbound queries via phone, email, and portal, delivering a high-quality service every time Proactively contacting customers to identify opportunities and maximise sales Building strong relationships with your customer base and acting as their main point of contact Promoting relevant campaigns and products aligned to customer needs Maintaining accurate customer records and tracking opportunities Analysing trends and identifying gaps to improve the customer journey Resolving customer issues efficiently while adhering to SLAs and protecting business outcomes What We're Looking For Essential: Experience working in a customer-focused or telephony-based environment A strong track record of putting customers at the heart of everything you do Excellent communication and interpersonal skills Ability to build rapport quickly and influence outcomes positively Comfortable working towards targets and performance metrics Strong problem-solving abilities and attention to detail Good IT skills and confidence using systems Desirable: Customer service, sales, or customer experience background Understanding of KPIs and target-driven environments Previous B2B or B2C experience About You You're someone who: Is genuinely passionate about delivering outstanding customer experiences Has a proactive and positive approach Is results-driven and organised Can adapt to change and thrive in a fast-paced environment Takes pride in doing things right and building trust