Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. The primary role of the Pricing Investigation Executive is to validate the claim from a customer for pricing within defined SLAs. Dispute cases will be received from the Back Office to the Pricing Investigation Executive within defined SLA's and the Pricing Investigation Team will validate or invalidate the pricing claim against set SLAs and according to Standard Operating Policies (“SOPs”). How you will contribute You will: Review Customer's Pricing claims in pre-deduction and deduction status Check Customer's claims against TPM promotions in DMS Ensure customer is claiming for correct promotion period Ensure Customer is claiming correct promotional price Validate findings with Commercial where necessary Obtain relevant approvals for credits where necessary Request credits where customer's claim is valid Assign Root Cause for all valid and invalid claims Invalidate Claims to customers where necessary Ensure appropriate backup and supporting information is detailed within the Dispute Case before setting case to BO for collections Support with any additional information received from customer's to validate their claim Complete any Governance Review packs Liaise with Pricing Prevention and Maintenance Teams on any Root Cause issues Escalate pricing issues to Specialist in a timely manner if stakeholders not responding What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: A degree level education is preferred or Part Qualified/Qualified Chartered Institute of Credit Management Member. The ability to effectively communicate to a wide variety of audiences & effective business partnering is crucial to this role. Good numerical, analytical & logical reasoning skills. Hands on experience with Microsoft Office Applications is essential with some experience of SAP being desirable. Solid & demonstrable experience working within an FMCG company. Previous experience of working within a customer facing role & an order to cash environment would be beneficial. More about this role What you need to know about this position: Hybrid working: 3 days on-site in Bournville, 2 WFH. What extra ingredients you will bring: Education / Certifications: Job specific requirements: Travel requirements: N/A Work schedule: 100% Relocation Support Available? No Relocation support available Business Unit Summary We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our succes Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER Job Type Regular Credit & Collections Management (BTC) Customer Service & Logistics