Customer Service Assistant
NorthLink Ferries, Stromness, KW16 3BH
Part-time, 8 hours (x2 evening shifts per week - 8pm-12am)
Salary: £26,928.88 (Pro rata)
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer-focused environment?
Are you looking for full-time flexible hours for your next role?
We have an exciting opportunity to join our team based in Stromness. Working in our busy terminal, you'll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport's flagship contracts, NorthLink Ferries. In this role as a Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strives to deliver a great experience for each passenger.
This position is well suited to individuals who enjoy working in a customer-facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role, you will be making customer reservations by telephone, email, and in person, assisting with check-in and boarding passengers, and performing security duties, all while adhering to the business's Health, Safety, and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service, following standards, and possessing good organizational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and is committed to Serco's Values of Trust, Care, Innovation, and Pride. You must be able to communicate well with the public and team members and be confident in using a phone and computer system.
What we offer:
* Competitive salaries with annual reviews
* Up to 6% contributory pension scheme
* 25 days of annual leave plus bank holidays
* A range of benefits to support your and your family's health and wellbeing, such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines, and more
* Access to a wide range of discounts and exclusive deals, including travel discounts, shopping, grocery, mobile phone, cinema, leisure, and hospitality discounts
* A positive culture and supportive team where you'll have the chance to make a difference in a company passionate about diversity and inclusion
* Interesting and enjoyable work
* Commitment to professional and personal development with various training and coaching opportunities
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