Role: Sales Station Host
Location: Gerrards Cross
Contract Type: Permanent
Salary: £33,973 per annum
Shifts:
Monday - Friday - 05:50 and 20:30
Saturday - 06:30 and 18:30
Sunday - 08:00 to 18:00
Job Purpose
Responding to the demands of customer needs and ensuring high standards of cleanliness and presentation on stations. Based primarily within the booking office, but with responsibility for the whole station including the car park.
The promotion and sale of all products and services offered by National Rail including all forms of reservations, National Railways core products and National Railways tickets.
General assistance to customers as required including disabled assistance, information and customer information via the Public address.
To ensure that job specific activities do not introduce unacceptable business and safety risks to any aspect of the Company’s operation, and that the appropriate policies and procedures are implemented and adhered to, ensuring that all such activities comply with the relevant sections of the Safety Case and the current Safety Plan.
Key Accountabilities
* To undertake the sale of all Chiltern Railways and National Rail products and services from all available ticket issuing systems.
* Deliver consistently high standards of proactive and reactive customer care both inside and outside of the booking office and remain highly visible at all times.
* Carry out all tasks to comply with Cash regulations and Office Security procedures.
* Perform all duties required to obtain a shift balance incorporating all documentation as instructed.
* Ensure all accounting documentation is completed accurately and following set procedures.
* Read all notices, instructions, and circulars and adhere to all instructions.
* Maintain knowledge and understanding of booking office publications contained within the office computer system.
* Keep leaflet displays stocked with suitable leaflets and poster sites to be presented to a high standard.
* Maintain and account for all self-service ticket systems as laid down by instructions.
* Keep a record of all refunds and pay out authorised refunds when necessary.
* Order stationery and ticket stock through the Customer Service Manager.
* Ensure locked stock items are recorded in the locked stock register.
* Assist in the instruction of new staff as appropriate.
* Collect change from bank or arrange delivery as appropriate.
* Take responsibility for the overall appearance and cleanliness of the ticket office to ensure that it is maintained to the highest standard.
* Carry out cleaning duties to maintain overall appearance of the station and car park to the highest standards.
* Ensure winter weather plan treatment is carried out.
* To attend staff briefings.
* To adhere to Chiltern Railways uniform wearers guide.
* Assist as required.
Person Specification
Essential Criteria
* Previous customer service experience
* Previous cash handling experience
* Computer literate with necessary keyboard skills
* A good standard of literacy and numeracy skills
* Fully fit including normal colour vision
* Honest & trustworthy
* Demonstrate good judgement in various areas of the role
* Excellent communication and interpersonal skills
* Smart and presentable appearance