Head Office Crewe
Experienced proactive Credit Controller needed to join our team. Must have good telephone manner, experience in high-volume inbound and outbound calls, and excellent attention to detail to ensure timely payments, resolve queries, and maintain strong customer relationships.
Benefits:
* 25 Days Holiday + Bank Holiday + Hybrid Working
* Monday-Friday, rotational shift pattern (08:30-16:30, 09:00-17:00, & 09:30-17:30), subject to change based on business needs
* Saturdays in peak winter months (October-March), working 1/5 on a rotational basis, with paid overtime for changes in business requirements
The Role:
* Cash Collection: Actively chase overdue B2B & B2C debts to ensure invoices are paid on time, respecting payment terms and credit limits
* Inbound Calls: Manage inbound customer and internal depot calls
* Order Release: Review stopped orders, work with Sales Teams to clear overdue balances or queries, and manage credit limits within SLA
* Query Management: Identify and resolve customer queries to maintain high service levels
* Ledger Management: Conduct regular debt ledger reviews, account reconciliations, and manage unallocated cash
* Fuel Cards: Oversee high-spend fuel card accounts, ensuring credit exposure is within limits
* Policies & Procedures: Follow company policies and strive for best-in-class credit control practices
Skills & Experience:
* Strong commercial awareness in a competitive industry
* Excellent telephone manner, experience in high-volume calls
* Effective communication skills with B2B and B2C customers
* Ability to build and maintain stakeholder relationships
* Proficiency in Microsoft Excel; SAP experience is desirable
What’s On Offer:
* 25 days holiday plus bank holidays
* Option to purchase up to 5 extra holidays per year
* Monthly employee recognition awards
* Long service awards
* Free virtual fitness sessions
* Contributory workplace pension scheme
* Healthcare cashback plan
* Employee assistance programme
* Cycle to work scheme
* Life assurance scheme
Why Choose NWF Fuels:
NWF Fuels operates a modern fleet of over 155 fuel tankers and a strategically located depot network. We supply a wide range of fuel-related products across England and Wales to various sectors. Our focus on customer service and our people sets us apart. As the third-largest fuel distributor in the UK, NWF Fuels is part of the AIM-listed NWF Group.
If this opportunity interests you, we look forward to receiving your application and potentially welcoming you to our team at NWF Fuels.
REF-223416
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