Customer Service Operative
Location: Bolton (Office-based)
Salary: £24,500 – £26,500 per annum
Hours: Full-time
Join the InXpress Bolton Team
At InXpress Bolton, we connect businesses with the world's leading carriers — combining the buying power of a global brand with the personal service of a local partner.
Founded in 1999, InXpress has grown into one of the world's largest global shipping and logistics networks. We help small and medium-sized businesses ship smarter — offering exclusive carrier rates, cutting-edge technology, and unbeatable customer support.
Our mission is simple: to give smaller businesses the same competitive edge as global corporations — saving them time, money, and hassle.
We don't run the trucks or planes ourselves — our carrier partners handle that. Instead, we're the logistics experts behind the scenes, turning complex shipping challenges into simple, cost-effective solutions.
The Role
Due to continued growth, we're looking for a Customer Service Operative to join our friendly and dynamic team.
You'll play a key role in providing exceptional service to our clients — coordinating shipments, resolving queries, and ensuring clear communication between customers, carriers, and internal teams for both domestic and international freight.
This is a full-time, office-based position offering great opportunities to learn, grow, and progress within a supportive environment.
What We're Looking For
* Ideally 1+ year of customer service experience (not essential — we'll provide full training)
* A confident communicator with strong relationship-building skills
* Motivated, enthusiastic, and proactive attitude
* Positive mindset with a desire to learn and succeed
What We Offer
* £24,500 – £26,500 base salary (depending on experience)
* Company pension (after successful completion of probation)
* 20 days holiday plus bank holidays
* Supportive, professional, and friendly work environment
* Genuine opportunities for career progression within a growing company
Skills & Qualifications
* Excellent communication and interpersonal skills
* Strong organisational and time management abilities
* Team player who can also work independently
* Proficient in Microsoft Office (Word, Excel, Outlook)
* Eager to learn and thrive in a fast-paced environment
If you're ready to join a forward-thinking, fast-growing company that values innovation, teamwork, and customer success — we'd love to hear from you
Apply today and become part of the InXpress Bolton story.
Job Types: Full-time, Permanent
Pay: £24,500.00-£26,500.00 per year
Benefits:
* Company pension
Ability to commute/relocate:
* Poynton SK12: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Customer service: 1 year (preferred)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Location:
* Poynton SK12 (preferred)
Work Location: In person