Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London’s most trendy neighbourhoods.
The hotel features 267 guestrooms and suites along with a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast paced environment for colleagues. Andaz also offers 14 unique meeting and event spaces including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage.
At Andaz, which translates from Hindi as “personal style”, colleagues are encouraged to be their authentic selves while delivering personalised and memorable experiences for guests.
Duties and responsibilities related to the Assistant Manager Front Office Nights role
* Responsible for the preparation and disposition of all Night Audit work.
* Responsible for all Front Office functions during the overnight shift.
* The role includes supervising and training Hosts and Door Hosts.
* Perform all tasks of the Front Office as needed to facilitate service.
* Ensure all operations and cash handling are done per policies and procedures.
* Ensure that the department is appropriately staffed according to activity levels.
* Ensures that all Front Office staff are aware of all new promotions and changes.
* Ensure that check in / check out standards are adhered to.
About you
We are looking for a motivated candidate with good experience in a front office or guest service role, preferably within the hospitality industry. The ideal candidate will have a great understanding of front office operations. Strong communication skills, attention to detail, and a customer-focused approach are essential. A high level of professionalism, attention to detail, and the ability to handle guest concerns calmly and efficiently are essential. Familiarity with hotel management systems and flexibility to work overnight hours are required, along with a commitment to maintaining exceptional service standards at all times.
Benefits you will enjoy as an Assistant Manager Front Office Nights
* 12 complimentary nights a year across Hyatt Hotels worldwide
* Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
* Free monthly massages
* Access to the hotel gym
* Free meals on duty in our colleague restaurant
* Uniform provided and laundered complimentary
* Headspace membership and access to our Employee Assistance Programme
* 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
* Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
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