Job Summary/Purpose
To ensure smooth running of all back-office functions and support the day-to-day running of the organisation.
To carry out administration tasks to ensure that a comprehensive, accountable and customer focused service is maintained which meets the business needs.
Main Responsibilities
· Operate as a member of the management team and as a Role Model across the organisation.
· Create and maintain excellent client relationships and customer service.
· Ensure a healthy and safe working environment.
· Collecting of and reporting on customer satisfaction across the organisation.
· To provide and maintain general administrative support to the management team as required including team meetings, toolbox talks etc. This could include minute taking, data entry, training/facility booking, telephone answering, e-mail.
· To assist the General Manager in the provision of performance information.
· Support the development of the organisation on new projects in areas such as research, information compilation, tender / supplier form completion.
· To provide IT support.
· To ensure accurate recording of client / supplier information.
· To support the General Manager in ensuring compliance to ISO9001 standards.
· To support the organisation in meeting the organisational objectives.
· To contribute to the continuous development of the organisation.
· As appropriate, to attend and participate in internal meetings.
· To work constructively and co-operatively with other members of the team.
· To represent and promote the organisation and its work positively in all internal and external dealings.
· Any other duties commensurate with the role.
Person Specification
Essential
· Solid administrative experience
· Good communication skills both written and oral
· People skills: a team player with a can-do approach
· A customer centric attitude and approach
· Understanding of finance and payroll
· Excellent IT skills
· Attention to detail and completer finisher
· Strong organisational and workload management skills including the ability to prioritise own workload and reprioritise when necessary.
· Good basic understanding of procurement processes
· A pro-active and adaptive approach to a changing environment.
· The ability to identify areas for improvement in own work area and willing to make changes and support others in improving theirs.
· Sound knowledge of using technology to implement new systems.
This job description provides an appreciation of the role envisaged and the range of duties undertaken; it does not attempt to detail every activity. Specific tasks and objectives will be agreed and documented with the post holder at regular intervals.