Job Description
· Assist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality.
· Monitor inventory levels and order supplies as needed to maintain optimal stock levels.
· Ensure compliance with health and safety regulations and hotel policies.
· Assist in recruiting, training, and supervising food and beverage staff.
· Schedule staff shifts and manage labour costs effectively.
· Conduct regular performance evaluations and provide feedback to staff members.
· Address guest concerns and complaints promptly and professionally.
· Monitor guest feedback and implement improvements to enhance guest satisfaction.
· Foster a customer-focused environment and encourage staff to exceed guest expectations.
· Assist in preparing and managing the departmental budget.
· Monitor revenue and expenses, identifying opportunities to increase profitability.
· Implement cost control measures to optimize operational efficiency.
· Assist in developing and updating menus in collaboration with the culinary team.
· Ensure compliance with food safety standards and regulations.
· Monitor food quality and presentation to maintain brand standards.
· Coordinate and oversee events, banquets, and special functions.
· Work closely with the sales and catering teams to ensure successful event execution.
· Ensure timely communication and coordination with all departments involved in event planning.
Qualifications
Our ideal candidate is:
· Service oriented with 3-4 years experience minimum
· Creative in their approach and understands how to deliver unique and memorable experiences, building loyalty and return custom.
· Calm and able to work well in a fast-paced team environment.
· Strong communicator with proven problem-solving abilities and exceptional attention-to-detail.
· Flexible to work a rotating roster including some early mornings, evenings, weekends and public holidays as required.