Job Description Meeting Room Management: Take full ownership of meeting room upkeep and presentation. Ensure rooms are always clean and set to the required standard: tables wiped, chairs neatly arranged, blinds/tidiness checked. Use Dyson or appropriate equipment for quick cleaning between meetings. Monitor bookings made on the day and prepare rooms accordingly, including accounting for any walk-in usage. Follow the online meeting room portal to stay up to date with schedule changes and last-minute requests. Regularly walk the floor to check room usage and respond proactively. Stock meeting rooms with mints, tissues, and potentially basic stationery (pens, notepads) in the near future. Ensure catering setup is on time and in accordance with booking details – waters, glasses, T/C and catering requirements. Ensure that major cleaning issues are raised with the cleaning supervisor and escalated to the FM team where necessary. Compile and report on meeting room usage trends for review. Kitchen & Refreshment Area Management Maintain fully stocked kitchens at all times, including cereal, tea, coffee, sugar, snacks, and other essentials. Restock drink stations regularly throughout the day. Ensure kitchen areas are kept clean and presentable, working with the cleaning team as needed. Wipe down surfaces and carry out light cleaning duties if needed. Ensure kitchen items (cutlery, crockery, cups, plates) are clean, available, and well-presented. Monitor fridge stock, particularly milk and other perishable items, and escalate issues if items are missing or out of stock. Catering & Event Support Prepare and deliver ad hoc tea and coffee orders for guests, clients, and internal meetings. Manage all setup requirements for internal events, including café/terrace bookings, Townhalls, and larger meetings. Move chairs and tables into required configurations for events. Remove and replace furniture (e.g., Guildhall/Royal Exchange tables) as needed. Ensure drinks stations and catering areas are set up and cleared down efficiently. Compliance & Reporting Follow food hygiene, allergen, and safety standards at all times. Conduct regular checks for compliance with hospitality and workplace safety regulations. Log and report any hazards, incidents, or issues to the relevant team. Liaise with reception, facilities, and FM team as required for smooth operations. Support with ad hoc admin and operational tasks when necessary. Work Schedule Hospitality host team to be on-site from 7:30 AM – 5:30/6:00 PM, with reduced coverage on Fridays