Are you a payroll expert with a passion for delivering exceptional colleague experience? Do you thrive in a fast-paced environment where collaboration and service excellence matter? If so, this is a fantastic opportunity to join the RAC as our Payroll Manager, leading our People Support division, ensuring the smooth and compliant delivery of payroll and colleague lifecycle services across the organisation. As the Payroll Manager, you will be responsible for overseeing our outsourced payroll service and People Support team, ensuring all colleague lifecycle processes, governance checks and service standards are delivered accurately, on time and in line with compliance and audit requirements. You’ll play a key role in driving continuous improvement, developing the team, and strengthening the colleague experience across the People Support function. As a Payroll Manager at RAC, you ’ll get benefits that go the extra mile Earnings That Motivate – enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme - a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver Tools to Drive Your Future – get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings. Time Off That Matters – enjoy 25 days annual lave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments. Financial Security & Perks –pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term Wellbeing That Works for You – our 24/7 confidential support service is available to you and household members aged 16, offering reassurance whenever you need it. Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. What you’ll do Deliver excellent People Support services across the RAC, including first-line colleague support, lifecycle processes and the management of outsourced payroll. Ensure outsourced payroll and administration services meet agreed SLAs, compliance standards and deliver an exceptional colleague experience. Lead and manage the People Support team, ensuring cost effective delivery and identifying opportunities for process improvements aligned with business and statutory requirements. Own the end-to-end monthly payroll process, ensuring accuracy, timely delivery and reporting into Finance. Oversee People Support performance standards, recommending and implementing enhancements. Develop the People Support team to ensure their advice, technical capabilities and service delivery remain current and aligned to organisational needs. Foster a high-performance culture through coaching, development plans and regular feedback. Work collaboratively across the People Team, including delivering workshops and developing tools to support consistent practice. Oversee accurate input of fixed and variable pay each month, ensuring all reconciliation checks and governance controls meet audit requirements. Lead People Support–related projects including P11D/PSA reporting, yearend Proactively measure and manage the impact of People Support services on the business. Provide advice on the People Support implications of business or organisational change. Ensure compliance with tax, legislation and internal policies. Skills, Knowledge & Experience Proven technical expertise in payroll. Experience with both inhouse and outsourced payroll models. Strong operational people management experience. Demonstrable payroll reconciliation experience. Experience using Resource Link is essential. Strong MS Word, Excel and analytical skills. Excellent attention to detail and problem-solving capability. Strong appreciation of risk, control and compliance requirements. Qualifications CIPD or CIPP qualification (desirable) Highly IT literate Minimum of five GCSEs (A–C or equivalent) Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.