Job description
Earn while you learn with our award winning training team
This is an exciting apprenticeship opportunity within our Hays Beds and Transfers Department based in our Head Office in Sunderland.
Hays Beds and Transfers Product Team work in an environment which is structured around our key objective in driving sales. This is carried out by a number of functions, but primarily by relationship management, quality control of our existing products and developing new products. The focus of this role is to develop the sales and product of Hays Beds and Transfers, establishing strong relationships with designated suppliers, divisional managers IG members & VISTA in order to meet sales targets.
Key Responsibilities:
1. Responsible for the account management, sales analysis, lost booking analysis, contracting of new suppliers, negotiations and query resolutions to maximise overall sales
2. Being pro-active in gap filling or identifying new suppliers
3. Relationship management Hays Beds & Hays Transfers suppliers and initiate override negotiations
4. Negotiation of special offers and flash sales weekly, distributing them to key areas of the business such as VISTA product, VISTA sales, web marketing and key IG members
5. Daily system checks within Hays Beds, Hays Transfers, iSell, iTour and the Agent Portal of own suppliers to ensure that all suppliers’ feeds are performing to the expected standard in line with systems checks procedure
6. Investigation and resolution of statement queries for dedicated accounts
7. Point of escalation for all areas of the business
8. Assist with group enquires
9. Transfer rate loading into Transtan – mainly to support new rates negotiated or to gap fill, or to load ad-hoc rates to support the wider team
10. Support the team in any ad-hoc duties required, such as price comparisons, team handovers etc.
Competencies Required
11. A good team player
12. Good organisational skills with the ability to prioritise own workload
13. A clear and effective communicator with the ability to liaise with internal and external customers
14. Ability to build relationships with customers, providing exceptional customer service at all times
15. Analytical and problem solving skills
16. Ability to work as part of a team in a dynamic and vibrant department
17. Strong team player who is supportive and strives for success for themselves and their team
18. An enthusiastic and positive approach to learning and progressing within the company
Technical Skills Required
19. Basic knowledge of computer systems Microsoft Word and Excel with the ability to utilise its key functionalities
20. Strong attention to detail and accuracy skills
21. File management skills
22. Web Navigation Skills
Qualifications/Experience required
23. English & Maths grade 4 or above
General
24. To be committed and dedicated to completing the customer service Apprenticeship programme within the 12 month timescale, attending all relevant training workshops
25. To undertake any other duties that may fall into the job criteria
26. To conform with all company policies and procedures including Health and Safety
27. To treat all employees, customer and suppliers with dignity and respect