22438 Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at (PRACTICE). Location: Goring Veterinary Surgery, with some work at our Burghfield site required as well Contract: Permanent Hours:25 Shift Pattern: To be discussed, ideally 5, five hour days with a combination of 8-1 and 2-7 1:6 Saturday morning at the Burghfield Practice 8am-1pm About Goring And Burghfield We are an award winning practice with a real focus on client, patient and staff welfare. We are the only CVS practice to hold the BVA goodwork place award. In 2024 we achieved the RCVS practice awards in Client and consultation services, as well as an RCVS Knowledge award for our teams work on reducing our antibiotics use, and we won the CVS practice award for Client care! We have a strong leadership team, who really do care about every member of the team and their wellbeing, we actively promote career progression and further training, and this is demonstrated in team members who have moved into several new career roles this year alone. We are looking for someone to be the face of our practice, who will provide exceptional client care, and wants to work within a fantastic caring team, and a truly exceptional reception team. There is also a company video from conference last year regarding the client care practices provide and Burghfield and Goring are the small animal practices on there, so that might be a nice one to share as well About CVS CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day. About The Role Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: Day-to-day Duties Of The Role Will Include Answering phones and booking appointments Responding to queries via phone, in person and email Registering new clients Completing insurance forms Dispensing medications Taking payments And most importantly; providing a warm and welcoming experience to our clients arriving at the practice What We're Looking For In Our Veterinary Receptionist Previous Receptionist experience is essential, veterinary experience is a plus! Resilient with the ability to cope with potentially distressing and emotional situations An excellent communicator with strong empathy Excellent customer service skills and experience in dealing with members of the public A positive attitude and excellent teamwork skills Proficiency in Microsoft Office and other database management and operating systems What We Can Offer You We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below: Salary in line with the NMW Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata) Supportive and collaborative team environment Staff discount scheme on Veterinary bills and products Employee Assistance Programme and access to over 400 Mental Health First-Aiders and more! Or, if easier, you can find a full list by clicking here: Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible. CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to. To apply for this position please click 'Apply Now'. Kind regards, CVS Ode to Veterinary Professionals (full) This is "CVS Ode to Veterinary Professionals (full)" by CVS (UK) Ltd on Vimeo, the home for high quality videos and the people who love them.