What you'll do on a typical day:
* Carry out initial assessments of tenants, identify their support needs and seek to obtain support to meet those needs
* Ensure tenants remain safe in their home and community and are referred to services that can enhance their physical and mental wellbeing
* Review support plans periodically
* Maintain regular contact with tenants to monitor their welfare, health and wellbeing and deal with any concerns as appropriate
* Liaise with tenants, their families and other internal and external partner organisations as appropriate
* Report and monitor on site repairs
* Undertake smoke alarm and emergency pull cord checks.
* Complete day to day administrative tasks, responding to correspondence and emails
* Maintain records and record tenant contact appropriately
* Assist the Team Leader with routine housing management duties including health and safety and fire alarm checks, void management and enforcing conditions of tenancy. What you need to succeed in this role:
At a minimum, you will be able to demonstrate:
* Previous experience in housing, community care and working with clients with mental health issues
* A sound understanding of the needs of vulnerable adults with complex needs, including mental health issues, learning difficulties and substance misuse issues
* The ability to manage complex and difficult situations in relation to vulnerable client groups, on your own
* The ability to co-ordinate and review tenant's support plans, enabling them to live as independently as possible, and advocate on their behalf
* The ability to manage risk effectively through risk management plans * An ability to demonstrate sound judgment in a wide range of situations
* A proactive, practical, flexible approach
* Excellent interpersonal and communication skills
* Confidence in dealing with people at all levels
* Conscientious attitude and attention to detail
* A good standard of numeracy and literacy
* Strong administration and IT skills
* An ability to work autonomously as well as part of a team
* Some experience of housing management is desirable but not essential
* The ability to think on your feet and stay calm in a crisis