Biddulph Grange, Grange Road, Stoke on Trent, ST8 7SD
Pay:
£27,612 per year
Contract Type:
Permanent
Hours:
Full time
Disability Confident:
No
Closing Date:
07/05/2026
About this job
Summary We’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at Dyffryn Gardens, leading our small but vital welcome team, and leading for fundraising across the property.
Weekend and some evening working required.
We’re a friendly team and we’re ambitious too, with ongoing conservation projects, both indoors and out.
Responsibilities
* Lead and manage our team of welcome and service assistants and volunteers.
* Ensure day‑to‑day operations run smoothly in the all‑important welcome area.
* Inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income.
* Support fundraising across the property, stretching targets and maximising income from membership recruitment, donations and our Second‑hand Bookshop.
* Inspire other teams across the property to support our fundraising aims.
* Support the continual improvement of our visitor journey, responding to feedback from visitors to ensure that everyone has their best possible day.
* Act as duty manager for the whole site on a rota basis, being the main point of contact for staff, volunteers and visitors in case of emergency.
Qualifications
* Experienced in visitor services, tourism, heritage or similar situations.
* Natural curiosity about people.
* Motivated to give the highest standards of service.
* Highly organised and a confident leader.
* Adroit at managing financial performance.
* Up for a challenge, adaptable and responsive under pressure.
Benefits
* Substantial pension scheme up to 10% basic salary.
* Free entry to National Trust places for you, a guest and your children (under 18).
* Season ticket loan.
* EV car lease scheme (for roles that meet the salary criteria).
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
* Flexible working whenever possible.
* Employee assistance programme.
* Free parking at most Trust places.
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