Overview
Blue Arrow is recruiting a Front of House Coordinator to join our client’s team based in the Swansea area.
Salary: £28,000 p.a.
Hours: Monday to Friday (hours to be discussed)
Contract: Permanent
Purpose of the role
Our client is looking for an energetic, motivated individual to provide a welcoming and professional service to all visitors and to manage the day to day running of the building, its visitors and tenants.
Front of House and Reception
* Handle phone calls, emails and enquiries on behalf of the building and serviced office company.
* Manage incoming and outgoing post and deliveries.
* Maintain the reception and common areas to a high standard (liaising with the building manager and cleaning company as necessary).
Client and Office Management
* Manage client onboarding including office tours, agreements and setup.
* Assist in administering serviced office and virtual office agreements, ensuring documentation is accurate and compliant.
* Coordinate meeting room bookings and ensure spaces are prepared to an appropriate standard.
* Handle tenant queries promptly and professionally, maintaining excellent client relationships.
* Promote and upsell meeting rooms, additional services and upgrades to maximise revenue.
* Assist with tenant communications, newsletters and community building activities.
* Ensure office and communal spaces are clean, well presented and maintained in coordination with cleaners/suppliers.
Operational Support
* Liaise with building manager, cleaners, suppliers, contractors and service providers to ensure smooth building operations.
* Maintain office supplies and place orders when required.
* Report and follow up on any maintenance or facilities issues.
* Support marketing efforts by assisting tours, viewing and promotional activities.
* Contribute ideas to improve client services, tenant retention and operational efficiency.
Skills & Experience
* Strong customer service and client relationship skills. Previous experience in reception, office administration or hospitality or serviced offices preferred.
* Excellent organisation and administrative ability with attention to detail.
* Confident in handling financial processes (invoices, payments reports).
* Ability to work independently and take ownership of responsibilities.
* Proficient in Microsoft Office Suite; experience with CRM or serviced office software an advantage.
Personal Attributes
* Professional, approachable and confident.
* Strong communicator with excellent interpersonal skills.
* Proactive, solutions focused and highly organised.
* Comfortable multitasking in a dynamic work environment.
If you feel you would be suitable for the above role, please submit your CV for immediate response.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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