Description Licensing Officers - Ref: EE06125 Grade: G6 Salary Range: £29,093 - £33,366 per annum (Pay Award Pending) 7 posts available Details of the Role: To provide technical/administrative support to Senior Licensing Officers and the Team Leader To assist and participate in the advisory and enforcement activities including visits to sites, premises and checking of notices. To deal with initial contact with customers and to give specialist licensing advice and information when required. Ability to interpret legislation, research legislation and case law and understand its relevancy when dealing with applications and enquiries or complaints. To cover the duty officer role as and when necessary - delivering a high standard of first point of contact services to customers wishing to access services delivered by the licensing authority. To identify the specific issue of the customer and resolve issues that are within the post holder’s skills and knowledge set or, where this is not the case, refer the specific issue to the relevant officer or service for action. To deal with incoming demand via a number of access channels including post, telephone, email, online portals and internet. To represent Walsall Council and partner organisations ensuring a good standard of customer service at all times. To administer applications for new and renewal of licences, permits and registrations. To issue licences, update public registers and maintain registers. To have a good level of understanding and experience of the Licensing Act 2003, Gambling Act 2005, legislation relating to the Hackney Carriage & Private Hire trade, Local Government (Miscellaneous Provisions) Act 1982 and other legislation relevant to the licensing service. You Will need: Licensing Practitioners qualifications within licensing. Good general education including 2 GSCEs or equivalent in English and maths OR Equivalent level 2 qualifications on the national qualification’s framework including English and maths Minimum 2 years experience within the field of Licensing What we can do for you Agile working allowing a mix of home and office working Flexible working arrangements 31 days paid annual leave plus bank holidays and flexing leave (max 3 days per quarter). Pension scheme Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues Generous sickness cover Closing date for applications: Sunday 24 th August 2025 View Job Description and Employee Specification Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information. This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English. Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to anytime they were overseas. For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only). About Us Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development. We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application. Living in Walsall Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages. Walsall Council is committed to Safer Recruitment. To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.