Join to apply for the Hire Desk Controller - Implant role at Nationwide Platforms
Base pay range
We are looking for someone who loves delivering great customer service to join us as a Customer Service Advisor (internally known as a Hire Desk Controller) at one of our key customer sites.
As a Hire Desk Controller, you will be part of a team servicing a key account customer. Your daily tasks will include dealing with various queries from customers, such as providing quotes, processing orders, or addressing existing hire inquiries. Your role is to deliver excellent service and handle requests efficiently.
This is a customer-facing, fast-paced role requiring strong customer service skills, excellent organization, sociability, and computer literacy (MS Office). Working hours are Monday to Friday, 8:00 am to 5:30 pm. The role offers a competitive salary up to £28,000 (dependent on experience), 25 days holiday (pro-rata), Pension, Health Cash Plan, and Life Assurance.
Responsibilities include:
1. Converting hire inquiries into orders and achieving revenue targets.
2. Using the in-house system to process orders, check availability, and ensure hire rates are met.
3. Meeting call standards set by the company.
4. Providing the best hire options to customers based on product knowledge.
5. Handling customer inquiries professionally and politely.
6. Ensuring order accuracy to minimize disputes and credit notes, and ensuring paperwork reaches the depot.
7. Building strong relationships with colleagues across depots/departments.
8. Coordinating with the depot transport team to meet customer needs.
Ideal candidate:
1. Has previous experience in a busy customer service or sales role.
2. Possesses excellent customer service and relationship management skills.
3. Is well-organized, able to multitask and prioritize deadlines.
4. Has good knowledge of MS Office, including Word and Excel.
Part of the Loxam Group, Nationwide Platforms is the UK's leading provider of Powered Access rental equipment, with extensive fleet, local depots, and partnerships across sectors including Construction, Warehousing, Aviation, and more. We prioritize safety and innovation, offering advanced equipment and training to ensure safe working at height.
We are committed to diversity and equal opportunities, valuing our people as our greatest asset.
#J-18808-Ljbffr