Associate Patient Recruitment and Retention External Account Director
Updated: Yesterday
Location: Farnborough
Job ID:25999850
Description
Associate Patient Recruitment and Retention External Account Director
Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.
Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.
Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE
Why Syneos Health
* We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
* We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
* We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.
Job Responsibilities
Associate Patient Recruitment and Retention External Account Director
Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.
Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.
Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE
Why Syneos Health
* We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
* We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
* We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.
Job Responsibilities
The External Account Director will act as a key liaison between Syneos Health and external clients, ensuring high-quality delivery of services and fostering long-term partnerships. This role requires a deep understanding of market trends, competitive landscapes, and client feedback to enhance recruitment and retention offerings while maintaining a customer-centric approach.
·Develop and nurture long-term strategic partnerships with assigned external clients.
·Serve as the primary point of contact for client engagement, ensuring high satisfaction and trust.
·Identify opportunities for expanding services, driving new business, and optimizing client solutions.
·Represent Syneos Health’s R&R capabilities, articulating the value proposition to clients and prospects by leading RFP development, bid defense meetings, strategic discussions, and external stakeholder presentations, including for stand-alone opportunities.
·Oversee the development and execution of R&R strategies in collaboration with internal teams and clients.
·Align solutions with client-specific recruitment and retention goals and processes, ensuring seamless implementation.
·Work closely with operational teams to ensure timely and high-quality delivery of R&R solutions.
·Proactively assess and mitigate risks related to patient recruitment and study retention.
·Stay informed about industry trends, regulatory changes, and competitive landscapes to provide informed client recommendations.
·Collaborate with internal teams to refine and innovate patient recruitment strategies based on market insights and client feedback.
·Support external engagement initiatives, including conferences, client workshops, and advisory boards.
·Leverage data analytics to track recruitment and retention performance, making informed recommendations for optimization.
·Ensure accurate documentation and reporting of client engagements and R&R strategies.
·Work closely with internal teams, including data scientists and solution strategists, to drive continuous improvements in service offerings
8+ years related experience
·Considered knowledgeable in practice area
·At least 1-2 years of management experience.
·Expert understanding of global patient recruitment and retention strategies, including direct-to-patient outreach, decentralized trials and the healthcare landscape understanding the cultural and regulatory limitations
·Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, database applications), email, and internet
·Excellent presentation skills, interpersonal skills, as well as a team oriented approach
·Excellent verbal, written, communication and time management skills
·Ability to multitask under tight deadlines on several projects with specific and unique requirements, while providing attention to detail and high quality work
·Ability to be flexible, adapt to change, work independently, as well as work as part of a team in a matrix environment
·Strong study-level and department-level operational experience with a track record of leadership and a willingness to challenge yourself to meet study, department, and company goals.
·Previous account management experience would be preferred
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
http://www.syneoshealth.com
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your pastexperience doesn’t align perfectly, we encourage you to apply anyway. At times, we take intoconsideration transferrable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Discover what our 29,000 employees already know: work here matters everywhere. We work hard,and smart, all in the name of getting much-needed therapies to thosewho need them most. A career with Syneos Health means your everyday work improvespatients’ lives around the world. Selecting us as an employer secures a career inwhich you’re guaranteed to:
Syneos Health (Nasdaq: SYNH) is a leading integrated biopharmaceutical solutionsorganization built to accelerate customer success. We translate unique clinical,medical affairs and commercial insights into outcomes to address modern marketrealities. Together we share insights, use the latest technologies and applyadvanced business practices to speed our customers’ delivery of importanttherapies to patients. We support a diverse, equitable and inclusive culture.
Phone: 919 876 9300
Fax: 919 876 9360
Toll-Free: 866 462 7373
Syneos Health is an Equal Opportunity Employer. All qualified applicants will receiveconsideration for employment without regard to race, color, age, religion, marital status,ethnicity, national origin, sex, gender, gender identity, sexual orientation, protectedveteran status, disability or any other legally protected status and will not bediscriminated against. If you are an individual with a disability who requires reasonableaccommodation to complete any part of our application process, including the use of thiswebsite, please contact us at: Email: jobs@syneoshealth.com One of our staff members will workwith you to provide alternate means to submit your application.
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