Position: ROC Manager
Reporting to: ROC Director
Division: ROC
Employment Type: Permanent
Location: Bellshill (Glasgow)
learnd are seeking an experienced and driven ROC Manager to lead the operation and management of our 24/7 ROC, delivering remote services across a portfolio of over 2,000 customer buildings.
The ROC plays a critical role in delivering sustainable energy savings through the optimisation of Building Management Systems (BMS), regardless of system type. This is a leadership role that bridges technical engineering excellence with commercial growth, ensuring service innovation, operational efficiency, and exceptional customer satisfaction.
Key Responsibilities
* Take overall responsibility for the performance and delivery of all ROC services
* Ensure all internal and customer
SLAs/KPIs are consistently achieved
* Define and manage performance metrics (e.g. fix rates, response times, energy savings)
* Conduct regular service reviews and continuous improvement initiatives
* Build strong relationships with customer stakeholders to enhance trust and retention
* Oversee onboarding of new customers/sites from project handover through to live service
* Lead, motivate, and develop a high-performing 24/7 engineering team
* Manage recruitment, resourcing, and shift planning to ensure full service coverage
* Collaborate with internal business functions to optimise service delivery
* Develop and implement Standard Operating Procedures (SOPs)
* Drive innovation in technology, systems, and service offerings
* Identify opportunities to scale and expand ROC services to grow revenue
* Deliver executive-level reports and analytics demonstrating service value
* Support business development through customer presentations and meetings
Key Skills & Experience
* Proven experience managing a 24/7 operational environment (e.g. service desk, NOC, helpdesk, or ROC)
* Strong leadership skills with the ability to inspire and motivate teams
* Excellent communication skills (both technical and commercial)
* Ability to build relationships and influence stakeholders at all levels
* Highly organised with strong project and service delivery capabilities
* Customer-focused mindset with a commitment to service excellence
* Ability to prioritise workload and make decisions under pressure
* Ambitious, proactive, and solutions-driven approach
* Experience in energy management, BMS, or building services (desirable)
What We Offer
* Competitive salary + benefits package
* Company vehicle (Electric or Hybrid)
* Pension scheme
* Private health insurance
* UK healthcare cash plan
* Death in service policy
* Enhanced sick pay
* Enhanced maternity, paternity, shared parental & adoption leave
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