Overview
Join to apply for the Planning and Administration Manager role at Eco-Babyz.
Hours of Work: 35 per week.
Closing date: 12th September 2025. Interviews: To be confirmed.
MSV Housing are committed to making sure our customers have good quality safe homes, and our Planning and Administration Manager are key to making this happen. We are looking to recruit an enthusiastic individual to join our established team. Reporting to our Operations Manager, the Planning and Administration Manager provides leadership and oversight of the planning and administration functions for repairs, voids, M&E, FRA, damp and mould, and batched works, ensuring efficient budget management, KPI achievement, and accurate cost tracking. In collaboration with the Property Care Team, you will deliver a responsive, customer-focused service, while managing back-office operations and supporting workforce productivity and customer satisfaction. We are looking for candidates who have a passion to advocate on behalf of people and communities.
What will our Planning and Administration Manager do
* Lead and manage a team of Repairs Coordinators and admin staff, ensuring high performance, development, and effective service delivery.
* Drive customer satisfaction by promoting efficient service, reducing complaints, and ensuring clear communication and direction.
* Oversee planning and administration of repairs, ensuring timely progression of work, achievement of KPIs, and full utilisation of repairs systems.
* Ensure operational excellence through effective resource planning, budget management, accurate job closure, and subcontractor payment processes.
* Support continuous improvement by contributing to audits, policy development, service innovation, and cross-team collaboration to enhance customer experience.
What we are looking for
* Relevant property or customer care related qualification
* Evidence of and commitment to continual professional development
* Strong leadership and delivery of an efficient support function (planning) for repairs and voids
* A track record of leading/managing target driven teams
* Experience of formulating, implementing, and reviewing policy, procedure and operating standards
* Experience of a customer focused approach to service delivery
We Offer a Range Of Great Benefits
* Flexibility on where you work with home working kit provided
* 33 days holiday per year plus bank holidays, and a holiday buy scheme
* Company pension scheme with up to 10% matched contributions
* Company funded access to a health cash plan, including optical, dental and other treatments
* Enhanced sick pay with up to 3 months full pay and 3 months half pay
* Health and wellbeing support including employee assistance programme, free counselling, mental health first aiders and wellbeing initiatives
* Life assurance subject to being a member of the company pension scheme
* Learning and development to support career progression
* Commitment to Equality and Inclusion with employee network groups
MSV are committed to Equality and Inclusion. All applications are scored against the essential criteria of the role.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. If you wish to discuss informally, please contact Alex Orange, Operations Manager, on 07955 286906.
Interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. We strongly recommend applying early.
We are passionate about inclusion and welcome applicants from diverse backgrounds.
Job details
* Seniority level
* Mid-Senior level
* Employment type
* Full-time
* Job function: Project Management and Information Technology
* Industries: Administrative and Support Services
#J-18808-Ljbffr