We are seeking a dedicated Customer Service Coordinator to join our manufacturing client in Maesteg on a temporary basis. The ideal candidate will be the internal advocate for our customers, ensuring a seamless experience from quotation to order fulfilment. This role requires a ‘right first time’ mentality and the ability to work in a fast-paced environment.Day to day of the role:
* Prepare and process customer quotations and orders with accuracy and efficiency.
* Act as the customer’s internal advocate, managing expectations and communicating effectively in common language.
* Answer customer queries promptly and liaise with internal departments to resolve issues from start to finish.
* Take ownership of identified customer accounts, including the handling of any incoming complaints.
* Check technical information and pricing against data sheets and costing models.
* Maintain meticulous records and process information in line with regulatory and company standards.
* Embrace ‘Customer First’ values to enhance the customer service experience at every opportunity.
* Handle queries while working towards departmental KPIs in a fast-paced environment.
* Report any customer or system issues to the Regional Accounts Team Leader promptly.
* Collaborate with Marketing, Technical Services, Operations, and Manufacturing to coordinate and drive activities.
* Serve as a point of escalation for customer liaison on behalf of the department/customer.
* Contribute to continuous business improvement processes and the achievement of business objectives.
Required Skills & Qualifications:
* Proven experience in customer service or a similar role.
* Excellent communication and interpersonal skills.
* Ability to manage multiple tasks and work under pressure.
* Strong organisational skills and attention to detail.
* Proficiency in using CRM systems and Microsoft Office Suite.
* A proactive approach to problem-solving and continuous improvement.
Benefits:
* Competitive salary.
* Opportunity to work in a dynamic and supportive environment.
* Exposure to various departments and collaboration opportunities.
* Potential for a permanent placement
To apply for the Customer Service Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
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