Job Description
Kickstart your tech career by solving real customer challenges across SaaS software, integrations, data migrations, and technical troubleshooting.
The Company
* A leading SaaS provider helping businesses streamline operations through innovative cloud-based software solutions
* Established technology business with a loyal customer base and strong industry reputation
* Collaborative, supportive environment with clear progression opportunities
* Hybrid working, strong benefits package, and ongoing training and development
The Role
* A customer-facing technical support role offering exposure beyond traditional helpdesk support
* Investigate software issues, support customers, and troubleshoot technical incidents
* Gain hands-on experience with SQL queries, XML data, software integrations, and data migration
* Work closely with technical teams to solve complex problems and deliver an excellent customer experience
Desired Skills and Experience
* Technical support, helpdesk, or customer support experience
* SQL knowledge and confidence writing basic queries
* Experience with XML
* Bonus points: Software integration, Data migration, B2B SaaS or CRM experience