Job Description
About the job
Senior Azure SaaS Reliability & Support Engineer
Kingston upon Thames / Hybrid
£85,000 + bonus + benefits
We’re hiring a Senior Azure SaaS Reliability & Support Engineer for a growing UK technology business with a customer-critical Azure-hosted platform.
This is a hands-on role for someone who enjoys getting under the skin of live SaaS environments, diagnosing issues properly, and improving reliability before customers even notice there is a problem.
This is not a pure DevOps or cloud build role.
We’re looking for someone who can investigate production issues, trace root cause, work across application and infrastructure layers, and help reduce recurring incidents through better monitoring, automation and operational insight.
What you’ll be doing
* Investigating complex application and infrastructure issues in Azure
* Troubleshooting production incidents using logs, telemetry and diagnostics
* Supporting customer environments across single-tenant and multi-tenant deployments
* Identifying recurring problems and driving permanent fixes
* Building or improving monitoring, alerting and automation
* Working closely with support and development teams on code-level and environment-related issues
* Reporting findings and recommendations clearly to stakeholders
What we’re looking for
* Experience in third-line support, SRE, cloud operations or application support
* Strong Azure experience in a live SaaS / software environment
* Strong troubleshooting and root cause analysis skills
* Experience with Application Insights, Azure Monitor, Log Analytics and KQL
* SQL skills for investigation and remediation
* PowerShell and/or C# scripting
* Experience supporting .NET / C# applications is highly beneficial
* Strong communication skills and the ability to explain technical issues clearly
* Someone hands-on, proactive and comfortable operating independently
Package
* Salary up to circa £85,000
* Bonus
* Private medical
* Additional benefits
Location
Hybrid role with 2 days per week in Kingston upon Thames NON-NEGOTIABLE
This is a strong opportunity for someone who wants to move away from being just another cog in a large function and instead take real ownership of reliability across a live customer platform.
To apply or find out more, get in touch.