Overview
Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel.
Responsibilities
* Supporting the hotel in achieving all brand and company metrics and objectives
* Building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
* Ensuring all repeat guests, priority members and VIPs receive recognition and appreciation
* Following SOPs to ensure consistent hospitality for all guests
* Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products and services and IHG to all guests
Qualifications
Ideally, you will have some previous experience in a fast‑paced, customer‑facing role and a passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests’ needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
Benefits
* Robust career development opportunities and support for personal growth
* Attractive discounts across many major retailers, restaurants, and events
* Complementary discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
* Discounted food and beverage while you stay in our hotels
* 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
* FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
How to Apply
If youd like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.
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