Job Description
We are looking for Regional Aftersales Manager - Commercial Vehicle to join BYD.
The role will manage and support to key account customers with handling the issues in a timely manner. We are ideally looking for a dynamic and passionate sales professional who has strong commercial awareness with a customer-centric ethos to drive service excellence, growth and profit. The role requires extensive travel throughout the UK. The role reports directly to the Aftersales Manager of commercial vehicle.
Working location: Field based, Scotland
We offer:
* Performance and experience-based competitive remuneration
* Scottish Widow workplace pension
* 25 days paid holidays + public holidays
* Company phone & SIM provided
* Company car provided
* Car sacrifice scheme
* Department & company wide teambuilding events.
Tasks & Typical duties/responsibilities:
* Schedule and manage meetings with key account customers independently and with third-party suppliers, ensuring process and support is provided to the key account, issues raised to be effectively managed in a timely manner from start to finish.
* Concise reporting of field aftersales issues raised, information to be disseminated to responsible parties. (Aftersales/Sales)
* Control and implement all technical queries / solutions between the U.K and responsible production sites.
* Control and manage VOR costs within SLA framework agreement.
* Co-ordinate and implement service recalls within the key accounts providing a structured approach ensuring correct repair methods are understood and followed by the engineering team.
* Increase revenue potential for downstream products and initiatives.
* Negotiate and manage goodwill issues within BYD aftersales framework for key account customers.
* Budget control for area of responsibility.
* Deputise in the absence of U.K workshop manager.
Required skills, qualifications and experience
* In depth understanding of aftersales business.
* Competent grasp of the bus and commercial vehicle industry.
* Proven track record in key account management.
* Ability to plan, budget and manage operations in a highly professional manner.
* Vehicle structure, mechanical and electrical knowledge.
* Knowledge of warranty, maintenance, and repair contracts.
* Knowledge of parts process.
* Proficient in general IT applications.
* Business management qualification.
* Engineering qualification.
* Ability to work issues, initiatives, and projects through to completion within critical timescales.
* Ability to prioritise ongoing tasks and apply flexible approach.
* Willingness to travel throughout U.K and abroad where required.
* Eligible to work in the UK.
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